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عمومی::
بهبود(ارتقاء) مستمر کیفیت
Recently we were asked to become involved with a group of engineering managers in an energy company in connection with a renewal of their continuous quality improvement program (CQI).
In due course, their concerns were given voice in the question: does the company want us to do our jobs or do CQI?
CQI did not represent real work to these individuals.
As comprehended by this group, there was either no clear organizational purpose and they understood their work to pertain to a set of prescribed and disconnected activities or purpose had not been described in a way that made sense within the context of CQI.
continuous quality improvement program(CQI), 52
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